FAQs
Troxex
Where are you located?
We are an online business based in the heart of California, USA.
Who Are Trovex?
We are the ultimate destination for unique, must-have products that spark curiosity and excitement!
We pride ourselves on offering a diverse range of items, from playful toys to cool gadgets and everything in between!
Shipping & Delivery
How much does shipping cost?
We will always offer free worldwide shipping!
What are your shipping times?
Good things are worth the wait! However, we will try our absolute best to get your order to you as soon as possible.
We attempt to achieve 3 - 5 business day worldwide shipping!
What are your shipping times?
This varies on seasonal periods, however we aim to process all orders between 1 - 3 business days.
Can I change my shipping address?
We will try and change your shipping address if you have contacted us within 24 hours.
You can contact us here to change your shipping address.
The more information the better so please make sure you provide us your order number and correct address.
We'll try our best to change it before the order is shipped out!
How can I track my order?
You'll get an email with tracking info and a link to the shipping carrier's website once your package is shipped.
If there's an issue with tracking or delivery, contact us here or the courier directly.
Tracking info may take 1-4 days to appear after your order has been shipped.
I didn't receive my tracking email?
Didn't receive your email? No worries, please contact us here and we will fix your issue as soon as possible!
Why is my package delayed?
We are only human, and sometimes things may be out of our control! Please contact us here and we will resolve any issues that we have control over.
How do I return my order?
Please let us know here what is upsetting you here and we will help you out.
Please include your name as specified when you placed your order as well as your order number.
You can also see our Refund Policy here for more information.
My order arrived damaged?
If your product arrived damaged, please send us a message with your name as specified when you purchased, your order number as well as a photo of your damaged product and we will rectify the problem ASAP!
You can contact us here to initiate this request.
My Order
Will all my items be sent in the same package?
Yes! We have well built out packaging processes that ensures all items are delivered to our customers in one package.
I changed my mind, can I cancel my order?
If you change your mind, please contact us here as soon as possible and we will try and cancel your order.
The more information the better so please make sure you provide us your order number when contacting us here.
We'll try our best to cancel your order if you have contacted us within our standard 1 – 3 days processing timeframe.
Payment
What payment methods are acceptable?
We accept all major credit cards such as Visa, Mastercard, American Express and PayPal.
If you are concerned about entering your credit card details online, please use PayPal by clicking the "PayPal" button in the shopping cart when purchasing.
Why haven't I received my refund yet?
If you're still waiting for your refund, start by checking your bank account.
If it's not there, reach out to your credit card company for assistance.
Please note that it may take a bit of time for your refund to be fully processed and reflected in your account.
If you've already taken these steps and are still unsure, don't hesitate to get in touch with us here. We're here to help.
Still have some questions?
For any questions you still may have please contact us by clicking the below button!
We have a dedicated support team who work tirelessly to answer all queries within the same business day.
⭐️⭐️⭐️⭐️⭐️ Thousands of Five Star Reviews!